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Trengo is an omnichannel inbox from Utrecht. Paldra is AI customer service for online stores, hosted in Germany. Here is the fair comparison.
| Paldra | Trengo | |
|---|---|---|
| Price | Basic €29, Business €79, Enterprise €379 per month | Boost €299 (yearly) or €349 per month, Pro €499 or €599 |
| AI | Included in the plan | €0.25 per conversation (€0.30 monthly) on top |
| Channels | Website chat, email, WhatsApp, Instagram | Omnichannel including phone and voice |
| Hosting & GDPR | Hosted in Germany, DPA | AWS; processing in the EEA and outside with standard contractual clauses per terms |
Add your domain. Paldra reads your pages and builds the knowledge base from them — you can add files and your own FAQ on top.
Start in shadow mode, then go live on a single page. You don’t have to switch Trengo off for this.
Embed the widget, connect your mailbox, done. No migration project, no data export needed.
How much does Trengo cost in 2026?
Per trengo.com/prices (20 Oct 2026): Boost €299 per month billed yearly or €349 monthly for 10 users and 500 conversations; Pro €499 or €599 for 20 users and 1,500 conversations; AI €0.25 per conversation (€0.30 monthly).
Does the AI make things up?
Every answer is checked against your store data. If Paldra finds no evidence, it says so and hands over to your team.
More comparisons: Paldra vs. Gorgias · Paldra vs. Tidio · Paldra vs. Intercom Fin · Paldra vs. Zendesk · Paldra vs. Shopify Inbox · Paldra vs. Userlike · Paldra vs. Zammad · Paldra vs. Chatty · Paldra vs. Zipchat · Paldra vs. Re:amaze · Paldra vs. Rep AI · Paldra vs. Moose · Paldra vs. CWILL
As of 20 October 2026. Features and prices of the providers mentioned may change – please check the current details with each provider. All trademarks belong to their respective owners.