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Zammad is a ticket system from Berlin, hosted in Germany or self-hosted. Paldra is AI customer service for online stores. Here is the fair comparison.
| Paldra | Zammad | |
|---|---|---|
| Price | Basic €29, Business €79, Enterprise €379 per month | Starter €7–9, Professional €16–18, Plus €25–27 per agent and month |
| AI | Answers customer questions itself, with evidence check | Summaries, writing help, sorting and prioritising; from Professional, €0.03 per AI call |
| Shopify | Products, order status and cart in the chat | No official Shopify app found |
| Hosting & GDPR | Hosted in Germany, DPA | Data centers in Germany, ISO 27001, DPA on request; self-hosting possible |
Add your domain. Paldra reads your pages and builds the knowledge base from them — you can add files and your own FAQ on top.
Start in shadow mode, then go live on a single page. You don’t have to switch Zammad off for this.
Embed the widget, connect your mailbox, done. No migration project, no data export needed.
How much does Zammad cost in 2026?
Per zammad.com/de/pricing (20 Oct 2026), hosted per agent and month: Starter €7–9, Professional €16–18, Plus €25–27 depending on billing; AI from Professional at €0.03 per AI call.
Does the AI make things up?
Every answer is checked against your store data. If Paldra finds no evidence, it says so and hands over to your team.
More comparisons: Paldra vs. Gorgias · Paldra vs. Tidio · Paldra vs. Intercom Fin · Paldra vs. Zendesk · Paldra vs. Shopify Inbox · Paldra vs. Userlike · Paldra vs. Trengo · Paldra vs. Chatty · Paldra vs. Zipchat · Paldra vs. Re:amaze · Paldra vs. Rep AI · Paldra vs. Moose · Paldra vs. CWILL
As of 20 October 2026. Features and prices of the providers mentioned may change – please check the current details with each provider. All trademarks belong to their respective owners.